Terms of Service
These terms cover use of the Powerful IT Systems customer portal by authorized client users.
Effective September 19, 2026
1. Agreement
These Terms of Service govern use of the Powerful IT Systems customer portal at portal.powerful-it.com (the portal) and of the services you reach through it. By signing in or using the portal you accept these terms. If you use the portal for a client organization, you confirm that you are authorized to accept these terms for that organization.
Where a signed service agreement between Powerful IT Systems and your organization covers the same subject, that agreement controls if the two conflict.
2. Who may use the portal
The portal is for authorized client users only.
- You must be an employee or other authorized representative of a client organization that has an active service agreement with Powerful IT Systems.
- Portal users sign in with the organization's Microsoft 365 or Google Workspace account, and we match that account to an authorized contact record for the client.
- Accounts are personal. Do not share your sign-in, portal links, or exported portal content with anyone who is not authorized to see that client's information.
- Tell us promptly when someone should no longer have access, for example after a role change or when a person leaves the organization. Access is disabled when a person is no longer an authorized contact or when the service agreement ends.
3. Acceptable use
Use the portal to work with the services we provide to your organization: raising and following service requests, reviewing your devices and security posture, requesting equipment, onboarding, and offboarding actions, and reading the reports we publish to you.
You must not:
- Reach for another client's information, or use the portal for anything outside your role in your organization.
- Bypass or attempt to bypass authentication, authorization, or approval controls, or probe, scan, or load-test the portal without our written agreement.
- Run automated extraction against the portal beyond the exports and reports it provides.
- Upload malware, unlawful material, or content you do not have the right to share.
- Interfere with the portal or the services behind it, including disrupting other users or injecting code.
- Use the portal to break any law or infringe anyone's rights.
We may suspend access that is being used this way while we investigate.
4. Sign-in and account security
The portal has no passwords of its own. Sign-in happens through your organization's Microsoft 365 or Google Workspace account, so your organization's password, multi-factor authentication, and conditional-access rules apply. Turn on multi-factor authentication if your provider offers it.
Portal sessions belong to the account we issued to you and can be revoked individually. Keep the device you sign in from secure, and sign out when you use a shared computer.
5. Requests, approvals, and availability
Requests you submit in the portal become support tickets and follow the response and escalation terms in your organization's service agreement. Equipment, onboarding, offboarding, and other approvals take effect only after the required approvers in your organization have decided them.
We work to keep the portal available, but it is not guaranteed. It can be unavailable during maintenance, upgrades, or an incident. The portal is not an emergency channel: for an outage or a security incident, call us so we can respond directly.
6. Your content
Ticket descriptions, messages, attachments, forms, and approval decisions you submit belong to your organization. We use them to deliver, document, and secure the services we provide. The Privacy Statement explains what the portal stores and how long we keep it.
- Do not send credentials, private keys, payment card numbers, or health records through portal tickets or attachments. Ask our support team for a secure alternative when you need to share that kind of information.
- Ticket email is sanitized, and remote images inside an email are not loaded until someone chooses to load them for that message, because loading them discloses the reader's IP address to the sender.
7. Monitoring and logs
We record portal activity, including sign-ins, approvals, downloads, and configuration changes, in audit and security logs so that activity on a client environment can be traced and reviewed. Do not attempt to hide, falsify, or interfere with that record.
8. Fees
The portal is provided as part of the managed services your organization subscribes to and creates no separate charge. Requests your organization approves can lead to separate costs, such as hardware, licences, or project work; those are quoted and billed under your organization's service agreement.
9. Changes to the service and these terms
We add, change, and retire portal features as the service evolves. We may update these terms, and the version published at this address with its effective date is the current one. We notify your organization's authorized contacts about material changes. Continuing to use the portal after an update means you accept the updated terms.
10. Suspension and termination
We may suspend or end portal access when the service agreement ends, when you are no longer an authorized user of a client organization, when these terms are breached, or when we must do so to protect the service or other clients. Records are then handled as described in the Privacy Statement.
11. Disclaimers and limits
The portal is provided as part of your organization's service agreement and without separate warranties. We do not warrant that it will be uninterrupted or error-free, and it should not be the only channel you rely on for an urgent request.
To the extent the law allows, our total liability relating to the portal is limited to the fees paid for the affected service under your organization's service agreement, and we are not liable for indirect or consequential loss. Nothing here excludes liability that cannot be excluded by law.
12. Governing terms and contact
These terms are governed by the laws of the state in which Powerful IT Systems is established, without regard to its conflict-of-law rules.
Questions about these terms can go to our support team by email or by phone.